Free Shipping on Orders Over $99 within California:
We offer free shipping on all orders over $99 within the state of California. For orders below $99, a flat shipping rate will apply. Please note that this policy applies to shipping addresses within California only.
Shipping Methods and Delivery Times:
We strive to process and ship all orders promptly. We use reputable shipping carriers to ensure reliable delivery. The estimated delivery time for your order will depend on your location within California and the shipping method selected during checkout. Please allow 2-5 business days for processing and an additional 2-7 business days for delivery.
Once your order has been processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may return or exchange eligible items within 30 days of the purchase date.
Eligibility for Returns and Exchanges:
To be eligible for a return or exchange, the following conditions must be met:
The item must be unused, undamaged, and in its original packaging.
The return/exchange request must be initiated within 30 days of the purchase date.
The item must be accompanied by the original receipt or proof of purchase.
Return Shipping Fee:
We understand that returns can be inconvenient, which is why we do not charge a return shipping fee. You are responsible for shipping the item back to us using a trackable shipping method. If the return is due to our error or a defective product, we will cover the return shipping costs.
To initiate a return or exchange, please contact our customer support team by email or phone. We will guide you through the return process and provide you with a return authorization number, if required. Once we receive the returned item and verify its eligibility, we will process your refund or exchange accordingly.
Refunds will be issued in the original form of payment used for the purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account.